Επικοινωνία

All orders with corresponding availability will be processed immediately. Availabilities for every single article are mentioned on the product detail page as well as in the shopping cart. When paying in advance, please consider the additional bank terms of 2-3 working days. Deliveries are possible to delivery addresses in the following countries.

Shipping costs – national

For the national shipping within Germany we charge the following shipping costs:

Installation

The installation of our suspension components (wheel spacers, spring distance kits, springs, coilovers, coilover springs, sport suspension, anti sway bars) always have to be carried out according to the specifications of the respective vehicle manufacturer. In addition, the supplied ST installation instructions have to be considered and the professional installation must always be carried out by a specialist garage.

ST installation partners

Via the ST dealer locator you can find certified ST suspensions dealers, installation partners and wheel spacer specialists in your area, who are your competent contact person for our extensive product range. Our ST installation partners have a well-founded expertise and are regularly trained by us.

Warranty and repair

All of our products set a very high standard in quality and durability. However, even with our products, a defect can not be entirely ruled out. Should your purchased products have any defects, please contact us as follows:

• Please send us an Email to technik@kwautomotive.de with your contact data (complete address including telephone number); Your customer number and/or invoice number; part number and product name; note, if repair or warranty (24 months after date of purchase); information about your car (manufacturer, model, type, engine, year of construction) and detailed description of your complaint.
• Afterwards you will receive an Email from our support team with all further information.

Cancellation policy

Cancellation right – You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you or a third party acquired by you, which is not the carrier, has taken possession of the last goods. In order to carry out your right of cancellation, you have to inform us, the KW automotive GmbH (represented by the Managing Directors: Klaus Wohlfarth, Jürgen Wohlfarth, Aspachweg 14, 74427 Fichtenberg, Germany, Phone: +49 (0) 7971 9630-0, Fax: +49 (0) 7971 9630-191, E-Mail: info@kwautomotive.de) in the form of a clear statement (for example a letter sent by post, fax or E-Mail) about your decision to cancel this contract.

In compliance to the cancellation period, it is sufficient that you send the notice about the exercise of the right of cancellation before the cancellation period expires.

If you cancel this contract, we will have to pay back all the payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the cheapest standard delivery we have offered) immediately and at the latest within fourteen days from the date on which the notification of the cancellation of your contract has been received by us. For this repayment we use the same way of payment that you have used in the original transaction, unless otherwise something else has been agreed with you; in no case will charge you for any repayment fees. We may refuse repayment until we have received the goods back or until you have provided a proof that you have sent the goods back, whichever is earlier. You have to send back the goods or hand them over to us immediately and no later than fourteen days from the day when you have informed us about the cancellation of this contract to the

KW automotive GmbH
Aspachweg 14
74427 Fichtenberg
Germany

Phone: +49 (0) 7971 9630-0
Fax: +49 (0) 7971 9630-191
E-Mail: info@kwautomotive.de

The deadline is respected if you send the goods before the period of fourteen days expires. You have to carry the immediate costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling or other than what is necessary to establish the nature, characteristics and functioning of the goods.